Grievance / Customer Support

Current customer-support / contact person

Ashok Dhuri

Email: ashok.dhuri@aalayasignaturerealty.co.in

Phone: 9270254205

Ashok Dhuri is named here as Aalaya's current point of contact for customer support and grievances. This is not a statutory “Grievance Officer” designation — whether such a formal designation is legally required for Aalaya's business, and under which framework, has not been confirmed. [LEGAL REVIEW REQUIRED before this role is described as a statutory designation.]

We aim to address your questions and concerns fairly and promptly.

What this covers

Website enquiries and communications
Aalaya's advisory/facilitation services, including advisory/consultation fee payments made to Aalaya
Accuracy of property information presented on this website
Your general experience with Aalaya

Developer-Related Disputes

Where you have made a payment directly to a property developer, that transaction is governed by your agreement with the developer. The applicable developer agreement and the developer's own refund/cancellation process may govern such a dispute. Aalaya will assist where reasonably possible but does not control or guarantee outcomes for payments made directly to a developer.

How to Raise a Concern

Contact us using the details above, or via the enquiry form on this website.
Include your name, contact details, and a clear description of your concern.
We will review and respond to your concern.

Response Time

Aalaya will acknowledge and address customer complaints and support requests within a reasonable period, having regard to the nature and complexity of the matter.

Draft for owner review — not legal advice.